Matomo Premium Support: Expert Help Within 24 Hours

Here is a complete support package for Matomo. Each question or problem will find its answer in record time. Complete and responsive support to remove all the blocking points of your Matomo experience.

Illustration premium support
The Links
Nantes Université
Université Lyon 2 lumière
GA Smart Building
Bouygues Immobilier
GREF Bretagne
JC Decaux
Fabernovel EY
Unowhy
Poclain
SAMSIC Group
Bloomberg
Winpharma
Immersion facilitée
Chambres d’agriculture
Emagma
Raviday
Agence Seize
SFR Caraïbes
Le Slip Français
Agence du Service Civique
Université de Tours
CNCC
Wero
Peak Ace
Région Bretagne
Points communs
ED Ouest
Stratis

The best method

Listening to your needs

By listening and asking you the right questions, we ensure a better understanding of your needs and therefore a more concise answer.

With you to find the best solution

Our Matomo expertise allows us to quickly target the heart of your problem to test various solutions and select the best one.

Fixing issues and prevent bad usage

We provide an adequate solution in addition to explaining the origin of the problem to avoid reproducing it.

Your Matomo instance in good hands

With our powerful tools and our in-depth knowledge of Matomo, we are able to diagnose inconsistencies and issues with your Matomo instance.rnrnOur security approach allows us to test several solutions in test environments in order to offer you only adequate, risk-free solutions.

  • Test and demo environments
  • Security and configuration check-list
  • API based diagnostics
Laptop typing

Matomo support with quick response time

At Openmost, we understand the importance of responsive and knowledgeable support to keep your Matomo services running smoothly. We know that data is an important issue for the development of your business. As Matomo experts, we are dedicated to providing comprehensive support and expertise to meet all your needs. Your satisfaction is our priority. We are committed to providing you with the knowledge you need to get the most out of Matomo.

Ronan accompanied us on Matomo to help us better understand this analysis tool which was quite new to us. He supported us on the tag correction in particular and proposed several relevant avenues for improvement. We feel that he knows the tool very, very well, he saved us precious time. Thank you very much for the collaboration, we will not hesitate for a second to call on him again!

Olivia Troehler

Great training adapted to all levels on Matomo and a real increase in skills for each member of the team.

Guillaume Dassonville

I took JavaScript training with Ronan. Ronan is knowledgeable and passionate, making learning enjoyable. The training was practical, with concrete exercises. The presentation was well-structured, and the discussions were fluid. Merci !

Mathilde Scelers

We called on Openmost for Matomo expertise and the results met our expectations. In a few hours, Openmost was able to unblock our problem and put us on the right track for the future. THANKS !

Damien Lecan

We called on Ronan to help us set up Matomo. He helped us greatly and is in total control of his subject. We highly recommend it

Yoan Laigle CEO, Cojean

Frequently asked questions about Matomo support

Learn more about our premium Matomo support service.

A certified Matomo consultant speeds up your setup, prevents costly mistakes, and ensures your GDPR configuration is correct. Complex scenarios like ecommerce tracking, SPA tracking, or cross-domain setups require technical expertise.

Openmost is a certified Matomo partner with 10+ years of experience, 20+ published plugins, and hundreds of trained professionals.

Matomo On-Premise is free, self-hosted, with full data control and unlimited websites. You manage server maintenance and updates. Matomo Cloud is a managed SaaS on EU servers with automatic updates, priced by traffic volume.

Choose On-Premise for full data sovereignty and custom plugins. Choose Cloud for a managed solution with no infrastructure to maintain.

Matomo (formerly Piwik) is an open-source web analytics platform that provides a privacy-focused alternative to Google Analytics. It lets you track website traffic and user behavior while keeping full ownership of your data.

Available as Matomo On-Premise (self-hosted, free) or Matomo Cloud (managed SaaS), it offers real-time analytics, heatmaps, session recordings, A/B testing, and custom reports.

Troubleshoot issues on your Matomo instance